31400 Privacy Policy — How We Protect Your Information
This Privacy Policy describes how 31400 collects, uses, stores, and protects the personal information of users who register for or use our platform in Malaysia.
Effective Date: 1 January 2026. We encourage all users to read this policy in full and review it periodically for any updates.
1. Information We Collect from Users
When you register or use the 31400 platform, we collect various types of information to ensure our services operate correctly and securely. The information collected falls into several main categories:
Account and Identity Information
- Full name, date of birth, and identification card number (for age and identity verification);
- The email address and mobile number used during registration;
- The username and password chosen by the user.
Financial & Payment Information
- Local bank account details or e-wallet information used for deposits and withdrawals in Malaysian Ringgit (MYR);
- Transaction records including date, amount, and payment method used;
- Payment verification details submitted to transaction processing parties.
Device & Usage Data
- IP address, browser type, operating system, and device model;
- Pages visited, session duration, and usage patterns within the platform;
- Technical log data for troubleshooting and system improvement purposes.
2. How We Use Your Information
Account Management
Personal information is used to create and maintain user accounts, process login requests, verify identity, and ensure only the rightful account owner has access.31400 will not use this information for any other purpose without the user's consent.
Transaction Processing
Financial data is used solely to process deposits, withdrawals, and related transactions in Malaysian Ringgit (MYR). This information is shared only with authorised payment processors and is not retained longer than necessary.
Security & Fraud Prevention
Usage and device data is analysed to detect suspicious activity, prevent unauthorised access, and protect user accounts from security threats. Our monitoring systems operate around the clock for this purpose.
Service Communications
We use email addresses and phone numbers to send account-related notices, transaction confirmations, and important platform updates. Users may opt out of promotional communications via their account settings.
3. Cookies & Tracking
The 31400 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform runs smoothly. We use several types of cookies:
- Session cookies: Maintains your logged-in status during an active session and is automatically deleted when you close your browser;
- Preference cookies: Saves your preferred language and display settings to streamline future visits;
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
Users may manage or disable cookies through their browser settings, though this may affect the functionality of certain parts of the platform. 31400 does not use third-party cookies for advertising purposes.
4. Data Storage, Security and Information Sharing
Storage and Security
All personal information of31400 users is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff with a legitimate operational need. We conduct regular security audits to ensure our systems remain current and secure.
Sharing with Third Parties
31400 does not sell, rent, or share users' personal information with third parties for commercial purposes. We only share information in the following situations:
- With authorised payment processors to complete transactions in MYR;
- When required by law or by a directive from a legitimate Malaysian authority;
- With technical service providers bound by strict confidentiality agreements.
5. User Rights and How to Contact Us
Right of Access & Correction
Every user has the right to request a copy of the personal information we hold about them. If you find any information that is inaccurate or outdated, you may submit a correction request through our support team. We will process such requests within a reasonable timeframe.
Right to Data Deletion
Users who wish to close their account and delete their personal data may submit a written request to the 31400 support team. Please note that certain information may need to be retained for a specified period to comply with legal requirements or financial accountability obligations.
Changes to This Policy
31400 reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of the platform after changes are published constitutes acceptance of the updated terms.
Contact Our Privacy Team
For any enquiries, data access requests, or privacy-related complaints, please reach us at:
Email: [email protected]
We will respond within 5 business days. For general questions about your account and the platform, visit the FAQ us for a faster response.
Our support team is available every day, including weekends and public holidays.
Still Have Questions About Your Privacy?
Contact the31400 team or visit our FAQ section for more information on how we keep your data secure.